Terms and conditions
General terms and conditions
1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.lydia.ee (hereinafter Lydia hotel online booking) owner Hotell Lydia OÜ for the legal relations while purchasing products and services via Lydia hotel online booking.
1.2. Purchasing services and products via Lydia hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.
1.4. Lydia hotel does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor's order. The advanced payment of minor's additional orders including alcohol are returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.
2. Price
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.
2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash, and debit and credit cards.
3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Lydia hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.
3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in following banks:
Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
Latvia: Swedbank, SEB, Citadele, Nordea
Lithuania: SEB, Nordea
Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.
4. Booking and confirmation
4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date. Your booking is only confirmed after you receive the hotel’s booking confirmation.
5. Cancelling and changing the order and refund
5.1. Different restrictions and rules may apply for different rates, see detailed rate information.
5.2. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepaid amount.
5.3. To amend your booking, please cancel your old booking and make a new one. When making a new booking, the type of available room and price may have changed.
6. Confidentiality
6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. Hotell Lydia OÜ does not give out personal information to third parties without the consent from the customer.
7. Obligations of the hotel to its guests and general information
7.1. If you have received an order confirmation of the room, but it turns out that the hotel cannot accommodate you to the booked room, then the hotel has an obligation to provide you with a room in better category free of charge or a room at the hotel of the same level.
7.2. Arrival and departure. Your hotel room will be available from 15:00 on the day of arrival until 12:00 on the day of departure.
7.3. Children aged 0-2 can stay at the hotel free of charge. Accommodation with breakfast in extra bed for children aged 3-12 costs €26 per night; for children aged 13-17 costs €37 per night; for children aged 18 and adult the cost is €47 per night.
7.4. Smoking policy. Our hotel rooms are designed for non-smokers. Should guests violate our no-smoking policy, the hotel reserves the right to demand the compensation of any costs incurred. The penalty for smoking (including e-cigarette) in the room is 300€.
7.5. Pets are not allowed in the hotel.
7.6. Parking is available in hotel garage if free parking place available. Extra charge is 24€ per night and we require pre booking. If suite is booked, parking is free of charge.
8. Miscellaneous
8.1. All complaints regarding the purchase from the online booking between the customer and Lydia hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.
Contacts
Hotell Lydia OÜ
Reg.nr: 14004970
VAT nr:EE101875561
Address: Ülikooli 14, Tartu 51003, Estonia
IBAN code: IBANEE282200221063697022
Bank: Swedbank
SWIFT code:EEHABAEE2X
Telephone: +372 7330 337
E-mail:info@lydia.ee
Web:www.lydia.ee
